Customer Relationship Management Development

We offer a fully functioned CRM for your business

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About CRM development

Pyeem Digital Solutions is one of the best software development companies in Kochi. We offer a fully functioned CRM for your business. A professionally implemented CRM systems deliver many benefits for sales , marketing ,service and other teams! The main purpose of a CRM system is to support a business in engaging its customers. As well as individuals who purchase a product or service, ‘customer’ also applies to partners, beneficiaries, donors, students, members and any other contacts who do business with an organisation.

Firstly, CRM systems help your organisations better understand your customers. By better aligning people and business processes, CRM systems help your organisations achieve greater scale and grow efficiently. Centralising customer and process data present a new challenge to translate this into meaningful actions. Through mobile apps, web interface and offline access, CRM technology empower people to get work done anywhere. It allows control access to your important customer and business information by securely storing data in the cloud. With advanced protection and automatic back-up, this data is protected from unexpected events.

 

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In order to create a workable estimate, you need to know the project team, deliverables, tasks etc... Accurate time estimation is a crucial skill in project management. Without it, you won't know how long your project will take, and you won't be able to get it.

Features

Contact Management

Contact management, an element of CRM that sometimes goes by customer management software, is a vital CRM capability. With this CRM capability, you’ll be able to gather crucial customer data and bolster your marketing strategies when introducing new products. It also improves the personalization of all contacts with customers, making them feel important and catered to. This is a key factor in customer satisfaction!

Reports and Dashboards

Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards. They offer real-time data updates and a platform that can be accessed from various portals, improving ease of access for a variety of personnel.

Sales Analytics

On the subject of reporting, sales analytics is one of the most valuable features of a CRM. Users can create better sales campaigns in the future by analyzing the hard data of past campaigns. CRM helps you collect data from social media, polls and website traffic, then analyze it all with the same software.

Support Automation

Customer support features like FAQ pages, chatbots and email correspondence are becoming increasingly automated as AI capabilities improve. Users can control the output of your customer support features from your UI.

What’s a CRM?

New technology comes and goes, fast. These days, it seems as though there’s a new app or widget every week promising to make businesses and their sales reps more productive, efficient, and effective. Although some technology has proven to be more useful than others, one piece of sales technology that’s here to stay is Customer relationship management (CRM) Software. A properly deployed CRM system is an immensely useful tool. It tracks and manages all interactions and communication your reps have with prospects and customers.

It also helps flag opportunities that might require additional nurturing or follow up . A professionally implemented CRM systems deliver many benefits for sales , marketing ,service and other teams! The main purpose of a CRM system is to support a business in engaging its customers. As well as individuals who purchase a product or service, ‘customer’ also applies to partners, beneficiaries, donors, students, members and any other contacts who do business with an organisation.

 

Key benefits CRM systems provide to a business

Pyeem Digital Solutions is one of the best software development companies in Kochi. Our CRM systems help your organisations better understand your customers. By better aligning people and business processes, CRM systems help your organisations achieve greater scale and grow efficiently. Centralising customer and process data present a new challenge to translate this into meaningful actions. Through mobile apps, web interface and offline access, CRM technology empower people to get work done anywhere.

It allows control access to your important customer and business information by securely storing data in the cloud. With advanced protection and automatic back-up, this data is protected from unexpected events. All communication, both internal and external, can be managed through a CRM. This allows reps to track all parts of the buyer's journey, including every interaction, email, phone call, and more. For example, your CRM will help a rep determine if and when they need to reach back out to a specific prospect.

Grow better with CRM software

Our professionally implemented CRM systems deliver many benefits for sales , marketing ,service and other teams! The main purpose of a CRM system is to support a business in engaging its customers. As well as individuals who purchase a product or service, ‘customer’ also applies to partners, beneficiaries, donors, students, members and any other contacts who do business with an organisation. Our CRM tracks all of your prospect activity, which helps your reps know when they need to follow up with specific prospects.

When reps are reminded about specific follow ups, they're able to schedule their contact at a point in time when their support is most helpful to a prospect. This way, reps increase the chances of them converting more of these leads into customers. CRMs allow your team to easily keep track of every contact, no matter their buyer's journey stage. In fact, reps will be able to see if a contact visited your company website, downloaded content from the site, or spoke with another member of your sales team already.

 

Frequently Asked Questions

What is CRM?

It’s a platform that connects your different departments, from marketing to sales to customer service, and organizes their notes, activities, and metrics into one cohesive system. Every user has easy, direct access to the real-time client data they need. This not only allows for unparalleled coordination across teams and departments but also makes it possible for businesses to provide their customers with something extraordinary: personalize, one-to-one customer journeys.

What is CRM software used for?

When salespeople have to retrace their relationships with customers, or even if they need a quick update on a lead, they have to tread through multiple sources to piece together information. In a time-sensitive job like sales, this approach isn’t just in-feasible, it’s unsustainable as well.

Who can use CRM?

Whether you are a start-up, a small business, or an enterprise, in the B2B or B2C space, a CRM brings order and clarity, helps improve interactions with customers, optimizes sales performance, and streamlines business processes. Here's how different business functions can benefit from using a CRM.

What is Lead management

With a CRM software, you don’t have to sift through a lead list on your email or a spreadsheet. You get a dedicated interface with the entire list of your leads. Clicking on a lead opens up a screen with a 360-degree view with everything you need to know about the lead—their demographic details, “lead score”, latest conversations with your business, activity on your website, even their recent tickets.

Contact

Location:

PYEEM DIGITAL SOLUTIONS PRIVATE LIMITED, 3rd Floor, Orient Square Building, Kadavanthra Jn, Eranakulam, 682020

Call:

+91-86 86 00 11 44